Theresa May says she'll always regret her 1st response to massive Grenfell fire

British Prime Minister Theresa May said Monday her initial response to the Grenfell Tower fire, which killed 72 people in London a year ago, was not good enough because it wrongly left the impression that she didn't care.

The 24-storey social housing block in west London, home to a close-knit, ethnically diverse community, was engulfed by flames in the middle of the night of June 14, 2017, in Britain's deadliest fire on domestic premises since the Second World War.

The tragedy, which unfolded within one of London's richest boroughs, prompted a wave of soul-searching about social inequalities, neglect of immigrant communities and poor safety standards in social housing.

The day after the disaster, May briefly visited the site, thanking firefighters for their work and holding a short meeting with the team in charge of the response. But her failure to meet any of the traumatized survivors or desperate relatives searching for missing loved ones angered the local community and came to symbolize what many people felt was a history of contempt from the authorities.

"It has long been clear that the initial response was not good enough. I include myself in that," May wrote in a column in the Evening Standard, a London newspaper, days before the first anniversary of the tragedy.

"The residents of Grenfell Tower needed to know that those in power recognized and understood their despair. And I will always regret that by not meeting them that day, it seemed as though I didn't care. That was never the case."

May did not say why she hadn't ventured outside the police cordon around the blackened ruin of Grenfell Tower to meet any of the people who were being cared for at a nearby church and in the homes of local residents.

Admits relocations took a long time

At the time, almost palpable grief and anger were coursing through the neighbourhood. While some people were pasting up improvised missing person notices and creating makeshift memorials, others were giving media interviews in which they blamed local and national government for the disaster.

The head of the local authority of Kensington and Chelsea borough, which owned Grenfell Tower, was forced to resign days later as it became clear the body was failing to provide adequate emergency housing and other services to the survivors.

• May column in Evening Standard on Grenfell tragedy (external link)

Some of the survivors have said that the longer term response has been equally poor, with families languishing in inappropriate temporary accommodation for months on end.

"It has taken too long, but of the 203 households in need of a new home, 198 households have now accepted an offer of accommodation, either permanent or temporary," May wrote.

Grenfell inquiry begins in U.K. with dramatic visuals showing speed of fire as it engulfed building

6 years ago

Duration 1:30

Audio of emergency call and cellphone footage from exterior aided investigation

The causes of the fire are now the subject of a police investigation that could result in criminal charges, and of an independent public inquiry ordered by May.

The inquiry has heard that Grenfell Tower had been enveloped in a combustible cladding during a recent refurbishment, and that this was a major factor in the rapid spread of the fire.