Frustrated with the process, some electors give up hope of voting by mail

Murray Dickson is starting to feel he may not be able to vote in this election.

Like many Canadians, the Grande Cache, Alta.,resident applied to vote by special mail-in ballot.But he didn't anticipate how difficult it would be.

After three attempts an Elections Canada representative told him there may have been a glitch in their system he was finally able to verify his address with the agency. But now he's not confident they will be able to courier the mail-in ballot to his homein time.

• Have an election question for CBC News? Emailask@cbc.ca. Your input helps inform our coverage.

He doesn't knowwhat went wrongwhether it was indeed just a glitch or whether his form had a typo.

"I mean, it'd be nice to be able to vote so I can say I voted," he said.

Dickson is not the only one. A number of Canadians who wantedto vote by mail-in ballot this election have told CBC News that they're beginningtolose hope they'll be able to, due to confusion and frustration with the process.

Slightly more than 1.2 million Canadianshave requested a mail-in voting kit, according to Elections Canada. While that is less than the agency anticipated amid the COVID-19 pandemic, it's still far more than in elections past.

The deadline to request a special mail-in ballothas passed, but some of those who had requested one by the Tuesday cut-off told CBC Newsthey haven't received their ballot. Others hoping to vote by mail sayElections Canada ishaving difficulty processing the proof of identification they've sent in.

But Elections Canada spokesperson Matthew McKennasaid that, to his knowledge, theseare notwidespread issues.

Those voting by mail must prove their identity and address, just like any other voter; McKennasaid issues with the IDsent may be the reason the agency cannot process avote.

"It is up to electors to make sure that they provide the proper ID and address, and we do our part to let them know if there has been an issue," he said in an interview.

McKenna said there's an online self-check voters can use to verify that their mail-in ballot has been processed, andthe system will also provide the reason why if it hasn'tbeen.If contact information was provided by the elector, Elections Canada will attempt to reach them by email or phone if there's an issue with their mail-in ballot, he added.

One issue with the IDused may be that the copy sent in isblurry or out of frame, McKenna said. He doesn't deny that some electors may not have their votes processed if there's an issue.

"It's definitely unfortunate whenever there's a delay because, yes, there are deadlines associated with voting by mail," he said.

"I know that those ID rules can be confusing to some. So we try to make it as clear as possible what the requirement is and how to upload the documents properly if they're applying online."

McKenna saidthat voters who applied to vote by mail who are worried about the ballotnot getting to Elections Canada on time can also drop it off at their localElections Canada office anytime between now and when polls close on Monday.

Mail-in ballots aren't the only source of frustration among voters;others have told CBCNews they have not yet received their voter cards.

Electors who have not received voter cards may not be registered with Elections Canada as residingat their current address,McKenna said.In any case, he saidit's important voters realize that having a cardis not a requirement to vote.

Voting abroad

As for some Canadians hoping to vote by mail from abroad, they say they've already given up on having their say this election.

Kenneth Scott Huntley is one of them. He lives in Bargo, Australia. While he'd like to vote, he has not received a ballot.

"By the time I realized it's not coming, it just seemed like there was no possible way for me to actually be able to return the ballot in time," he said.

Whether Elections Canada can get a ballot to an elector living abroad often depends on the country they live in, McKenna said. Making sure a ballot gets to an elector inNew York State, for example, is easier than making sure it gets to a Canadian in Poland.

"It's not only the distance that those ballots have to travel, but the domestic mail services in those countries as well," he said."We do what we can to make sure that, you know, anybody who does live abroad and wants to vote gets their ballot as soon as possible."

McKenna added that Canadians living abroad who are already on Elections Canada's International Register of Electors are likely to get their ballot on time. Difficulties can arise, however, when Canadians have moved abroad and have not yet applied to the registryprior to an election call.

Huntley saidhe received a ballot and voted in the 2019 federal election, so he doesn't know why he didn't get one this time.

"I know it's controversial to have expatriates vote, butfor me, it's like a validation of my citizenship that I'm still Canadian," he said."I was really moved when I received the ballot in the last election."

Changing your mind

So what do you doif you've registered to vote by mail, but have not received your ballot yet? Or, in the case of one voter who wrote to CBC, you make a mistake on your mail-in ballot but you've already sealed it in an envelope?

In thesecircumstances, McKenna said, you may still be able to vote on election day.

"You can show up at your polls and explain your situation, and poll workers are authorized to allow you to vote in person," he said.

"You signan oath saying that you haven't voted any other wayso that you haven't submitted your special ballot yetand you'll be given a regular ballot and you can vote that way."