Emergency declared over ambulances in Windsor-Essex - Action News
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Emergency declared over ambulances in Windsor-Essex

Essex County has declared an emergency over the lack of ambulance availability in the region it says is tied to delays in admitting patients at hospitals.

County says issues caused by offload delays at hospitals

EMS chief says healthcare crisis at level he's never seen

2 years ago
Duration 1:13
Essex Windsor EMS Chief Bruce Krauter says lack of ambulances available for calls in Windsor-Essex an emergency situation. Here's what he thinks will help fix it.

Essex County has declared an emergency over the lack of ambulance availability in the region it says is tied to delays in admitting patients at hospitals.

County warden Gary McNamara, who issued the declaration Monday morning, is calling ita crisis.

"The current situation is unsustainable and itis putting the lives of Windsor and Essex County residents at risk," McNamara said at a press conference at the EMS base in Tecumseh.

McNamara said declaring the emergency will provide flexibility in responding to the matterand will highlight the concernto the province.

The announcement comes following aCode Blackthat was in effect for three hours last Wednesday, meaning there were no ambulances available to respond to calls.

A man at a podium with an ambulance behind him.
Essex County warden Gary McNamara speaks at a press conference at the Tecumseh EMS base on Oct. 17, 2022. (Dale Molnar/CBC)

James Jovanovic,president of the paramedics' union, CUPELocal 2974, told CBC that ambulances from Wallaceburg were being called in to respond to calls in Windsor.

Last month there were 116 minutes where a Code Black was in effectand 491 minutes so far in October.

"In all my years of working in EMS, and that counts two years dealing with COVID, I've never seen our local health-care system in such a state of crisis," said EMS Chief Bruce Krauter.

In the last two years there's been an increase in situations where ambulances are left idling for hours outside emergency rooms while patients await admission, according to the county.

Krauter stressed that the hospitals aren't to blame.

"The causes of off-load delays are complex and relating to long-standing issues of hospital capacity, patient flow, a lack of local primary care providers, which causes increased usage of[the] 911 system," he said.

Windsor Regional Hospital says that high patient volumes are contributing to theoff-loading delays.

"These challenges continue to strain our staff despite having close to 60 more acute care beds today than WRH had prior to COVID-19, as well as some 400 additional front-line clinical staff," the hospital said in a media release Monday.

As of Monday, the Ouellettecampus is at106 per cent capacity for medical/surgical patients, while the Metropolitan Campus is at 107 per cent.

Between the two sites, there are 44 emergency patients waiting for a bed.

Stalled ambulances wait to offload patients into the hospital during a Code Black in a May 10, 2022, file photo. (Photo courtesy of @CupeMedics2974 on Twitter)

The hospital says that patients in criticalor life-threatening situations will be seen immediately but non-emergencies will face long wait times. Those patients are asked to seek care through their primary care provider, a local clinic or throughHealth Connect Ontario at 811.

Officials met with the province

On Wednesday during the Code Black, all 26 ambulances were tied up outside hospitals, according to the county.

At that time, other ambulance serviceswere experiencing "intense pressures,"and at one point there were between zero and seven ambulances availableacross much of Southwestern Ontario, from London west.

Essex County officials recently met with the provincial Ministry of Health on the issue, which is being felt across the province.

They put forward several suggestions to tackle the offload delays, including allowing less serious patients to sit in the waiting room so ambulances can leave the hospital.

They also want to see a doctor, nurse or some other medical professional field calls to determine whether non-emergencypatients need to go to hospital and refer them to alternative care.

Paramedics would also like the ability to treat and release patients on scene.

"Right now, under the Ambulance Act, we must transfer people to the emergency department," Krauter explained. "We want the leeway."

Krauter said that more access to primary care after hours would lead to less pressure on hospitals.

Clarifications

  • This story has been updated from a previous version to reflect that the County of Essex has clarified there were 491 minutes under a Code Black in October, not 491 separate incidents.
    Oct 20, 2022 3:00 PM ET

With files from Dale Molnar