Condo problems that include 'revenge flashing' and loud music here are people who can help

Latest census data shows that Toronto's population grew by 4.5 per cent in five years and 44 per cent of the city's total populationisnow living in apartments of some kind.

Shifting to a vertical city meansmore people are sharing the same buildings, hallways, amenities and public spaces and that hasmeant a big change inhow Torontonians live andinteract with one another.

Condos are no longer 'adults-only'

"Historically, condos used to be adults only," says Marc Bhalla, a leader in condo dispute mediationin Toronto.

"But with the cost of housing getting so high, families are finding themselves moving to condos to keep living in the city."

• VERTICAL CITY |Here are your biggest complaints about living in Toronto condos

The tension created by the very existence of families and childrenin condos has led to court battles in Ontario.

In recent years, the Ontario human rights tribunal has heard several cases allegingfamily and child discrimination in Toronto condos. Issueshave focused on everything fromchildren not being allowed in poolsto signs advertising adult lifestyles.

According to the Ontario Human Rights Code, it is against the law to discriminate based on age.

Disputes and condo mediation

Living in a close quarters, in some cases with neighbours above, below and on either side,has led to an increase in condo dispute mediation.

So, what is condo mediation?

"It's an opportunity for those that are experiencing issues in their community to sit down and talk, with the assistance of a neutral third party somebody that doesn't have a stake in the outcomeand to really help them dig down to what matters and why," Jennifer Bell, a mediator at Placet Dispute Resolution, says.

There are very subtle differences to our habits can sometimes create a disturbance to our neighbours.- Jennifer Bell

Although mediation is a one way to solve aproblem, both Bell andBhallasay their business has dramatically increased in the last few years.

Bell says the most common complaint she receivesis noise.

"Noise related to differences in lifestyle, different working schedules, or pets," said Bell, who is also the president at the Alternative Dispute Resolution Institute of Ontario.

"There are very subtle differences to our habits can sometimes create a disturbance to our neighbours."

Bell adds: "We have the right to quiet enjoyment, but that'sa very subjective term."

Bhallaagrees. He says noise complaints often lead to debates among condo owners over"how much noise is reasonable."

Although the condominium board might often try to resolve an issue directly, mediators get called in if those discussions don't workand Bhalla saysmediationa "friendlier, faster and more cost effective" process than going to court.

Shared amenities can create problems

Bell and Bhalla also say condo versus condo disputes are growingas more and more buildings create "communities" that share various resources.

"What's sometimes conceived of at the blueprint stage, isn't always what translates on the ground once construction happens," said Bell.

Mediations can range from issues around noiseto incidences of inappropriate behaviour.

Bhalla has seen cases of people "revenge flashing" or exposing themselves to someone with whom they have a conflict.

Bell recalls a case in which there was a dispute over garbage not being cleaned up. That disputeturned spiteful, when one of the parties involved started cooking a pound of bacon every day. She said that cooking was doneto anger the neighbour, who was Muslim. "She didn't even like bacon," Bell adds.

Both Bell and Bhalla saywhat complicates disputesis when matters of human rights come into play.

What makes these disputes unique is that human rights issues emerge as you cannot discriminate against families.- Marc Bhalla

Bhalla has seen cases where condo owners feel there is unfair cost-sharing. For example,if a retired couple is living in a unit similar to one where a family of five resides, both of them paythe same common expenses and the retired couple could becomeresentful.

"What makes these disputes unique is that human rights issues emerge as you cannot discriminate against families," Bhalla, a mediator and senior clerk at Elia Associates, says. "Like pets, these types of conflict can also become quite emotional, even more so when they involve new parents functioning on short sleep!"

Marc Bhalla, condo mediator speaks to Dwight Drummond

7 years ago

Duration 3:15

Marc Bhalla, condo mediator speaks to Dwight Drummond

New condominium authority coming

The role of condominium mediators may soon change, however, as the government prepares to update the Condominium Act, to setup two new administrative authorities.

The Condominium Authority of Ontario (CAO) wouldhave the following roles, among others:

• Administer condo owner education.
• Develop a condo corporation registry.
• Build a dispute resolution system, which will ideally remove some disputes from the courts.

The Condominium Management Regulatory Authority of Ontario (CMRAO) wouldfocus on improving the way condos are managed by administrating a mandatory licensing system for condo managers and condo service providers. It wouldalso be responsible for ongoing oversight of these managers.

Both the CMRAO and CAO wouldbe designated administrative authorities by the governmentlater in 2017, according to a spokesperson for the authorities.

Looking to B.C. as an example

The CAO could borrow B.C.'s model for dispute resolutions, which was implemented just last year.

B.C.'s Civil Resolution Tribunal (CRT) is the first online tribunal in the worldand it has jurisdiction on the vast majority of condo disputes, according to Shannon Salter, the chair of the CRT.

About5,000 people have used the online help tool since last Julyand more than 270 claims have been filed.

"The CRT was developed out of a need, it was an opportunity to pioneer a new way of deliveringjustice systems to the public," Salter said.

Similar to issues presented to Bhalla and Bell, the disputes mediated by the CRT mediates range from repairing common propertyto condo governance issues and bylaw enforcement.

"It's been extremely successful here and the feedback has been very positive," Salter said. "In addition to using online tools for tablets or your phone, the focus of the tribunal is early, consensual dispute resolution."

Currently, the CAO and CMRAO in Ontario areconducting research on the types of issues that affectcondo owners and residents, including the types of disputes they are facing.

Though Bhalla and Bell say the move is a positive one for the thousands of Ontario condo dwellers, they believe there will always be the need for face-to-face mediation.

Have you ever been in a dispute with your neighbour, or condo management? Share your story with us.