Some vaccine appointments double-booked at 2 Ottawa clinics

An error in the province'sCOVID-19 vaccination booking system left the City of Ottawa scrambling to deal with overbooked appointments at city clinics.

A memo from the city sent Tuesday pointed to issues with the provincial booking system for appointments at boththe Eva James Memorial Community Centrein Kanata and Ruddy Family YMCA-YWCA inOrlans.

The overbooked appointments are betweenMar. 23 and 25. There have been numerous complaints about the province's booking system since it launched just over a week ago.

In response, the city said it openeda temporary clinic at the Franois Dupuis Recreation Centre in Orlans and expanded service at the Nepean Sportsplex.

It also offered shuttle service to bring those who had a double-booked appointment to another vaccination site throughout Tuesday.

While no one is required to use the shuttle, the city said people will still need to goto the Eva James Memorial Community Centre or the Ruddy Family YMCA-YWCA first.

"COVID-19 protocols are in place to ensure the safety of the riders and the driver, and wearing a mask is mandatory," the memo said.

• Launch of Ontario's vaccination hotline 'was a shambles,' says worker hired to take calls

The city said people who have not been contacted to reschedule an appointment should go to their appointment as planned.

In order to maintain physical distancing, it's asking people to not arrive any earlier than 10 minutes before their appointments.

City adds capacity after several Ottawa vaccine clinics over-booked

4 years ago

Duration 1:04

Ottawa hurried to add more capacity Tuesday after a problem with the provincial booking system resulted in over-booked clinics in Kanata and Orlans. Residents waiting in line for their vaccine appointments at city hall spoke to CBC News.