Critical shortage of workers hampering home care in Ottawa

Close to 3,000 people arewaiting for home care from a personal support worker or a nurse in Ottawa and staffing agencies warn it could get worse with the growing shortageof health-care workers across the province.

"I've never seen it to the degree that it is right now," said NancyLefebre, chief clinical executive of Saint Elizabeth Health Care (SEHC), a local home-care agency.

Demand for home-care services has grown during the COVID-19 pandemic andat the same time, job vacancies are ballooning.In Ottawa, vacancies at some agencies are as high as 30 per cent.

"I think our patients' health and safety is what's at risk," said Lefebreabout the need to fix the staff shortage. SEHCalone has 60 vacancies for personal support workers and nurses in Ottawa.

Garth Ogilvie, a registered nurse who delivers home-careservices in Ottawa, said he's experienced a "jump" in the number of daily visits he makes, from an average eight to 10 each day last year, to up to 15 a day now.

"The longer days have been stressful on everybody," said Ogilvie, who said his team has had to become more efficient covering off patient needs, but he's hoping more help is on its way soon.

Wage gap makes hiring difficult

Agencies like the Victorian Order of Nursessay getting that help is much harder because of alarge salary gap with other sectors including long-term care homes and hospitals.

"So we bring in great folks, and then we lose them to other sectors," said Jo-Anne Poirier, CEO of Victorian Order of Nurses.

The non-profit says it has 400 vacancies for personal support workers and 300 for nurses in Ontario and Nova Scotia.

The Ontario Community Support Association, which supports not-for-profithome care andcommunitysupportservice providers,estimates there's a19 per cent wage gap between personal support workers in home care compared to the hospital sector, and an average $11perhour salary difference for nurses.

Poirier said agencies are negotiating with the province to fix the salary disparity, and expand funding to support more families.

The Ministry of Health and Long-Term Care has offered a short-term increase through pandemic pay for personal support workers worth $3 per hourbut it has not been enough to make up the difference, said Poirier.

Missed appointments

Meanwhile, those who receive home care have been experiencing gaps inservice.

Laurie Alphonse, who depends on home care to liveindependently, said missed appointments have become chronic sincethe pandemic, including a period last month when no one came every Friday for almost a month.

"It's frustrating," she said because she uses a wheelchair and her care worker helps her shower and get dressed each day.

She said she gets angry when they call to cancel appointments because it can blow a whole day of activities, and wreak havoc on the 50-year-old's sense of independence.

Lobbying the province

Ontario Community Support Association CEO Deborah Simon said she's hoping to make the point that there are cost savings through increased investment in home care.

Recent findings from the Canadian Institute for Health Information suggest18,000 Ontario long-term care residents could be living in their own home with expanded help from home care, said Simon.

"Every other sector is more expensive," said Simon, who says fixing home care should be part of the solution toover-burdened hospitals and the health-care system in general.