They've suffered through years of LRT construction with little to no reprieve

From cracks in their homes'foundations to rat infestations and sleepless nights, Orlansresidents say living next toOttawa's light rail transit construction has come with unwelcome consequences for more than two years.

"It's just been absolutely torturous," said Amanda Wilkinson.

"It's like having a bad neighbour," said Sharon Peeler."It's the stress of, you know, not having control over your life."

Several residents toldCBC they've faced issues from rodents on their properties, tohousehold goods shattering due to vibrations, to having topartways with decades-old trees in their yards, as well as trembles and hums day and night.

Though construction noiseebbs and flows throughout the year, residents reported barely sleeping for week-longstretches when large machines and trucks engaged in overnight excavating, hauling, pouring, drilling, pavingor grading.

Residents say city staff came by with ear plugswhich they say were bulky and ineffective but feel their complaints and claims have been largely dismissed.

The Stage 2 LRTeastern extension construction along the middle of Highway 174 toward Trim Road began in 2019. It'sslated to be substantially completed in2024and in full operation by 2025, according to the city's updated presentation earlier this month.

The city says all construction-related damage claims are referred to its contractors.

So far, no money has been paid out in settlements.

Peelerlives next to the highwaynear the future Place d'OrlansLRT station.

She says her issues began with a leaking toilet base. Then, she says, her shower's caulking had to be redone twice within months, nails along the staircase walls began popping through, at times she lost "sleep up to eight nights" andexperienced hearing loss.

"That's how loud it is it's like you're sleeping with a jackhammer," she said.

To show CBC the extent of her attempts to communicate with city staff, Peeler scrolled through her emails on her tablet computer. Shecounted upward of 50 emails to the Stage 2 LRT team. She's also reached out to city councillors.

"They don't care," she said. "You know, it's part of construction, [they said]."

To mitigate some of the noise,the city approved building sound barriers along the highway.

Workers began building a sound wall behind Peeler's property in 2021.

Today, tall metal poles stick out of the ground but the city says completion of this wall is taking "longer than initially estimated due to very hard bedrock and limited site access."

It says crews will complete construction of the retaining wall in early 2023, and will then install noise wall panels. (A city email to Peeler in October promised the panels would be installed by Christmas 2022).

"They keep on leaving our wall to do other walls," Peeler said. "They've always had an excuse."

Last year, city staff forwarded Peeler's issues toKiewit-Eurovia-Vinci (KEV), the contractor team hired to extend the Confederation Line to Orlans, to start a claims process, which she has yet to go through with.

WATCH | Residents give tour of damage to properties:

These Orlans residents say LRT construction has damaged their homes and mental health

2 years ago

Duration 2:34

Robert Charbonneau and Sharon Peeler described the impact they say living near the construction sites of future LRT stations has had on their homes and mental health to CBC reporter Priscilla Ki Sun Hwang.

Cracked foundation, rejected claim

Robert Charbonneau lives about seven houses down from the construction site on thehighway, near the Jeanned'Arc LRT station being built.

He discovered a crack in his foundation in the spring of 2021, which cost him $3,616 to fix.

We're in this alone.- Robert Charbonneau, homeowner

"That crack was not observed throughout the winter or the previous year," said Charbonneau. He's one of multiple residents who sharedconcerns about foundation damage with CBC.

He pointed to a crack along his basement foundation that appeared to stretch down to the floor, with what appearedto be water stains around it.

"We could only associate it with the construction," he explained. "We had lodged two complaints of heavy vibration where dishes and beds and furniture [were]rattling and we felt these vibrations were over-intense."

The city also forwarded Charbonneau's case to KEV a move he questions.

After one-and-a-half years of back and forth,the contractor's insurance company sent him a letter rejecting his claim in December.

The insurance company for KEV says it can't compensate him for the foundation damage due to his home being outside its considered construction "zone of influence."KEVmaintained that vibrations monitored closest to Charbonneau's home "remained below design tolerance."

"We're rather frustrated that we have nobody covering our backs, that we're in this alone," said Charbonneau.

Rats, recovery and mental health impacts

Amanda Wilkinson, whose backyard faces the construction near the future Convent Glen LRT station, said she had rats running around her yard and entering her home through the garage.

"It's really gross," she said.

Wilkinson and her neighbours are also losing a chunk of their backyards to the city. Red markers line how far back the city plans on moving the boundaryfor construction reasons.

But for Wilkinson, the overnight noise took the biggest toll on her physical and mental health.

Wilkinson said she's had two major surgeries between 2021 and 2022, and both timesrecovery was difficult.

"It was near impossible to get sleep, you know, at night or during the day," she recalled. "I'm still going on lack of sleep Eventually, you know, it starts messing with your mental health."

WATCH | Orlans resident describes 'torturous' few years:

Backyard rats and LRT construction make for "torturous" few years

2 years ago

Duration 0:24

Amanda Wilkinson said she's seen rats running around in her backyard and entering her house while construction on the future Convent Glen LRT station has been happening on the other side of her fence.

Building the noise barrier behind Wilkinson's home is expected to start in 2023, the city said. Wilkinson is asking the city for some reprieve at night, as construction continuesthis year.

"There's no need for them to go all night long."

Wilkinson has sent several emails to the city and her councillor, and says "they just kind of blame people back and forth."

Councillor urgesresidents to be persistent

The boundaries for the wards in Orlans changed for the last election in October.

Laura Dudas, the councillor who now represents the residents in this story, declined an interview.

You should not be paying for that out of pocket.- Coun. Matt Luloff

Matt Luloff, the councillor who used to represent this area,says impacted residents should seek compensation througha claims process.

Although no damageclaims have been paid out so far, he encouraged people to "continue to push through" as the process may take some time.

"Please be persistent, because if there is damage to your home because of this construction, you should not be paying for that out of pocket," he said.

102 claims received, expect more overnight work: city

The city declined an interview.

It says it received about 102 claim submissions relating to the Stage 2 LRT construction project since March 2019, a majority relating toproperty and vehicle damage.

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Six of those claims have been opened for further investigation, including two that are being litigated through court proceedings, it says.

To date, there have"been no settlements paid on these files," a city spokesperson wrote in an email.

The city says all claims have been referred to the Stage 2 contractors which would be KEV in the east-west line extensionand SNC-Lavalin for the south extension.

KEVdid not agree to an interviewbut said in an email that it won't comment on its "robust, contractually-mandated insurance program" for LRT damage claims, as it deals with legal matters.

When asked what its obligation to residents regarding damages is, the city pointed CBC to its webpage thatexplains when the city enters into contracts with companies, agreementsrequire those contractors to respondto any damage claims from the public.

Noiseexemptionsallowsome overnight work to take place.

"In 2023, residents can expect less night work than previous years," wrote Michael Morgan, director of the city's rail construction program.

"While a significant amount of this work can take place during the day, there will continue to be overnight and weekend work across the eastern extension."