New app 'doesn't change anything,' says Para Transpo rider

If Kyle Humphrey wants to go for an impromptu beer after work with his colleagues, he can't.

It's the same story if he's invited to a last-minute Ottawa Senatorsgame,or his friends make social plans the day of and a new Para Transpo app, he says, won't change that.

"It makes me feel so excluded," said Humphrey, a wheelchair user and member of Para Parity, which has been looking at ways to improve the shared-ride public transit service.

"[The app] doesn't change anything of the service itself."

Last week, OC Transpo launched the new 'My Para Transpo' appafter users waited two years for upgrades.

Before the upgrades, Para Transpo users would have to wait on the phone for up to an hour to book rides, and they never knew exactly when their shared bus was coming.

Now they should be able to book a ride online, from various platforms, and can track their buses in real time.

The app promises to "make it easier for customers to book a trip online" according to the media release. Coun. Allan Hubley, chair of the city's transit commission,tweeted Friday that it would offer "the convenience of self-serve when booking, cancelling, or tracking rides."

Mayor Jim Watson called it "a significant step in providing convenient access to Para Transpo services for customers."

While the app offerssome improvements, Humphrey said it was disappointing there was stillno ability to booksame-day trips. Nor was there any announcement of service availability being expanded beyond the 6 a.m. to 12 a.m. window, he added.

"Right now you can only book based on the [estimated]pick-up time. And that's fine if you know what time you want to leave the place," he said.

But sometimes, Para Transpo will drop him off at work an hour before his shift begins, or pick him up an hour after he's ready to head home and the app won't fix that, he said.

"Paratransit users don't have the luxury of getting off of a bus and jumping into their friend's car," he said.

'Start treating us like equals'

"There's still a few minor issues with it, but it's workable," said John Redins, a disabilities advocate and board member for Ottawa Transit Riders.

He saidthe latestupgrades included in the new app will save time.

"You don't have togo on queue at 7 a.m. every morning [for]the next day."

Redins has arthritis "some days it's good, some days it's just pure rotten" and uses a walker to get around.

While he remainsoptimistic about the direction Para Transpo is heading, heechoes Humphrey's calls for same-day bookings.

"It's demoralizing sometimes that you can't go to an event because you have to count on your paratransit or bus," he said. "Start treating us like equals."