Phone and plowing complaints in Inverness County in storm's wake

The warden of Inverness County says too many people in the rural Cape Breton municipality were left with no access to emergency services during last week's snow and windstorm,andmunicipal council wants action.

At council's regular meeting Tuesday, severalcouncillorswere upset about boththe loss of phone services and in one case, waterservices as well as what they said was a lack road clearing.

"People were put in bad situations, there's no doubt about it," said Warden Betty Ann MacQuarrie.

As many as 8,500 people lost their power in Inverness County in extremely high winds.

MacQuarriesaida potentially dangerous situationdeveloped inMabou, where a downed tree cut off power tothe pumping station for the village'swater system.She saidNova Scotia Power did not immediately recognize theseriousness of the situation.

"They had their priorities set and perhaps didn't initially realize the emergency situation that was here," she said. "If there had been a fire, the local fire department depend on that water supply."

The province's Emergency Management Office became involved and power was restored to the pumping station within several hours.

The loss of phone service was problematic, too. MacQuarrie said some areas of her county have no cellphone coverage.

"We all think, 'Oh gosh, there's going to be a power outage, we should charge our cellphones,'" she said."But the people in these rural areas, they depend on their landline. That's theirconnection to 911 if theyhave to call for any kind of emergency response."

Marc Choma, the director of communications for Bell Canada, said the company has been working with county administrators on the issue over the past couple of years, "but the business case for expanded wireless coverage in an area of low population density is a challenge."

Chomasaidthe hilly terrain in parts of Inverness County is also a hindrance.

'People can't be put in danger'

Even if people could phone 911 during the storm, MacQuarrie said emergency vehicles could not reach themin many cases because of unplowed roads.

"In the last 10 years or so, there have been cutbacks, whether it be equipment or staff," the warden said. "They seem to be running their operations on a more streamlined budget, but when it comes to people not being servicedthe way they should be, then we would have to say, 'Well, maybe you should put a little more money into it.'"

The Department of Transportation denies it has cut equipment or staff in Inverness County.Spokesperson Marla MacInnissaidequipment levels are based on the same standard applied across the province.

The warden saidcouncil wants to meet with the minister of transportation and EMO to talk about improvingservices.

"It's all these services combined," MacQuarriesaid."It's rural areas that, you know, that don't necessarily make it to the top of the list, in line for services. There has to be a solution of some kind.

"People can't be put in danger."