'I am absolutely furious,' says mother trying to renew disability tax credit

More Canadians are speaking out about difficulty dealingwith the Canada Revenue Agency as they apply for the disability tax credit.

"I am absolutely furious," said Bonnie Bosakabout her attempts to renew the disability tax credit for her 16-year-old son.

"He basically needs help with anything related to reading, writing, deciphering. So even though he is in high school, he is on an IEP which is a specialized learning program," she said, adding his reading level is that of a Grade 2 or 3 student.

"He's looking for a part-time job and he's hoping to get on as a part-time baker at Tim Hortons, but he can't even fill out a job application for himself," she said.

Bosak had no problem when she was required to renew the application fiveyears later.

However, last fall when she applied to the CRA for another renewal, the agencyrequested additional information, which Bosakprovided. She has since been told her son is no longer eligible, andno one will tell her why.

"Nobody will give me a clear reason so that I can understand why he is no longer classified as disabled," she said. "They've just randomly decided he has been cured of everything that ails him and so we're no longer entitled."

32 surgeries and still rejected

Yellowknife resident Ben Brown has also not been given a reason why he was rejected, other than that his health issue does not affect 90 per centof his life. He disputes that, saying it impacts every aspect of his life and always has.

The 36-year-old was born with a congenital hearing defect that has worsened as he has aged. He says he's unable to wear hearing aids because of the damage to his ears. He's undergone 32 surgeries and says he struggles with his disability every day.

"When I asked why I didn't qualify, I was told, "If we told you what was wrong with your application, you would just fix it and reapply,"' Brown said.

He has 90 days to appeal the ruling.

CRA lost application

Haley Thomas of Bridgewater, N.S., has a different complaint. The 22-year-oldsaid the CRA lost her application.

She said she originally applied in March 2017 on the advice of her doctor. She is severely overweight and needs help with daily care. She has been placed on a seven-year wait-list for gastric bypass surgery and hoped the disability tax creditcould help with additional weight loss supports. However, CRA said it had no record of her application, so she reapplied in December.

She said she was told all the documents had been received and were being reviewed, with a decision expected March 20. On that date, she was told the decision had been delayed until March 29.

She said she is so stressed by the situation that she is losing sleep, wondering and worrying where her information has gone. She has contacted her Member of Parliament for help and is waiting to hear back.

Effects of impairment determine eligibility

In an email to the CBC, the CRA saidto be eligible for the disability tax credit, a person must have a severe and prolonged impairment in physical or mental functions as defined by the Income Tax Act and certified by a medical practitioner.

SpokespersonEtienne Biram saideligibility is not based on the diagnosis, but "rather on the effects of the impairment on the basic activities of daily living as defined under the act."

He said each application is reviewed on a case-by-case basis and some people who applied were approved for two to 10 years, but must submit a new application when previous approval has expired.

There are the equivalent of 108 full-time employees who are processingapplications for the disability tax credit, Biram said, and if applicants do not agree with the CRA's ruling, they can provide additional medical information and ask for a review or formally object.

He pointed out the agency has taken steps to make the creditavailable to all eligible Canadians, including increasing outreach activities.

Biram said the CRAhasalso reinstated the disability advisory committee to ensure that tax benefits for disabledpeople are administered fairly and transparently.