Judge reserves decision in Air Canada case involving compensation for missed flight

Air passenger rights advocate Gabor Lukacs,who faced off againstAir Canada in Nova Scotia Supreme Court today, said the case is more proof thatCanada needs a stricter passenger bill of rights.

Lukacs appearedbefore ajudge in Halifax to argue Air Canada should compensate a family $2,400 for a missed flight out of Vancouver.

Nicole Paine was en routeto Sydney, N.S.,onDec. 14, 2016, with her mother, three-year-old daughter and infant twin boys.

According to Paine, the group arrived at the airport in time for check-in but was ultimately denied boarding for the first leg of the flight, which hada connection in Toronto.

"Air Canada is trying to evade its obligation to the public, as usual," said Lukacs."And certainly if his lordship will find that Air Canada's rules don't cover this situation then there's one clear logical response: go back to the Canadian Transportation Agency and ask to have Air Canada's tariff changed."

Justice Patrick Duncan heard arguments from both sides Monday, and hasreserved his decision.

Clerk confused, says Paine

In his brief to the court,Lukacs saidPaine and her family encountered a long lineup when they arrived at the airport. He saida number of Air Canada staff had left their stations to attend a meeting.

Regardless, Paine and her family reached a check-in agent within the recommended time to clear security and board.

"She couldn't figure out who was flying with us, how many people were there, how many bags were being checked and as time went on, she eventually told us the flight was closed," said Paine.

"We were pretty confused as we had arrived on time, and we were frustratedas we were standing talking to this lady for quite some time and she was having so much trouble."

Paine and her family ended up boardingan Air Canada flightthe next day.

Dismissed at lower court

A small claims court adjudicator last year dismissed the claimfor compensation, sayingthat in order to be entitled to it under an Air Canada rule, Paine would havehad to prove her travel was disrupted because the flight was oversold, and she failed to do so.

"The claimants could have subpoenaed Air Canada's records. Had they done so, they could have easily established whether or not their flight was overbooked,"adjudicator Augustus Richardson wrote in his four-page ruling.

Lukacsis arguingthe adjudicatorerred by mischaracterizing Paine and her family's claim.

"Air Canada cannot avoid its obligation to pay denied-boarding compensation by closing its check-in counter in the face of passengers whopresented themselves for transportation within the prescribed time limits," he said in his brief to the court.

Michael Blades, whorepresented Air Canada at Monday's hearing, said the company'spolicy on compensating passengers for missed flights is limited to overbooking only.

Under its policy, a single passenger is entitled to $800 in compensation if he/she misses a flight due to overbooking. Its policy does not offer compensation to passengers who miss flights due to longlineupsor errors made by Air Canada staff.

Lawyers for Air Canada had initially argued against allowingLukacsto represent Paine at the Supreme Court, but Duncan allowed it.

Air Canada has declined to comment.