McDonald's apologizes for 'insensitive' notice demanding staff speak only English

The owner of a McDonald's franchise in Yellowknife has apologizedto staff after a manager ordered employees to speak only English while on the job.

Al Nielsen issuedthe apology letter on the Labour Day long weekend after learning about an"insensitive" and "inappropriate" English-only notice distributed to employees by the manager a week earlier.

CBC has not been able to reach Nielsen to comment on the matter or about any repercussions against the manager.

The unsigned manager's letter, sent to staff in lateAugust, advisedemployees that "when you are clocked inyou are expected to speak English at all times. There will be few cercumstances[sic] where it will be permitted but 99% of the time you should be speaking English."

It added that any staff who "really need to talk in another language" should go sit in the lobby.

"This is to be mindful of people who have no idea what your [sic] talking about and will reduce uncomfortability around other crew," the letter states.

According to the letter, afirst offence would be a warning while continued offenceswould result in the loss of the employee meal discount for 24 hours, a written warning documented in the employee's file, and ultimately the possibility of the employee being suspended or fired, according to the letter.

It cites "a climbing number of complaints" from customers about staff not speaking English as the reason for the policy. However, no information on the amount of complaints was available.

Human rights concern

Lorraine Hewlett, president of theNorthwest Territories' Federation of Labour, called the idea of imposing an English-only policy on any employees "oppressive."

With multiculturalism long since embraced in Canada, many languages are spoken, including 11 official ones in Yellowknife alone,Hewlett said.In addition to Indigenous languages, common languages in Yellowknife include Tagalog,Vietnamese,Chinese,GermanandSpanish.

"We're really trying to value diversity," Hewlett said.

The strength of that apology is that it expresses that the organization values diversity in all its forms, including language.- Lorraine Hewlett,president of theNorthwest Territories' Federation of Labour

She calls it a strength for any company that has employees who can speak multiple languages and be able tocommunicate with customers.

Employers need to tread carefully if they want to limit language in a workplace, she warned.

Althoughlanguage isn't one of the identified grounds of discrimination, according to theHuman Rights Commission, it is inevitably linked to race, culture and ancestry and those are grounds for launching a complaint.

Hewlett applauded McDonald's for quickly quashing the English-only policy.

"I'm glad that it was thought about. I think the owner/operator issued a very well thought-out and seemed very sincere apology," she said.

"The strength of that apology is that it expresses that the organization values diversity in all its forms, including language."

Hewlettunderstandssome peoplefeel strangearoundothers who arespeaking a language they don't understand. And thereisa natural reaction to think they must be talking about you, if you are the one left out, "but you have to learn to not take offence."

"There's no offence intended."

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