Eastern Health AGM attendee describes situation in ERs as 'totally out of control'

At Eastern Health's annual general meeting Thursday, a member of the audience demanded interim CEO and president Kenneth Baird provide answers about problems plaguing emergency rooms.

"It's totally out of control," said the attendee.

The man pointed to a lack of staff and long waitsat emergency departments.

"What steps are you taking to improve this level of service to something acceptable?" he asked.

Earlier this month, Eastern Health revealed the emergency department at the Health Sciences Centre in St. John's had been operating at more than doubleits capacity since June.

Temporary closures in rural emergency roomshave also become more frequent this year. Theemergency room in Whitbourne has been closedfor about three months, with no end in sight.

After the meeting, Bairdtold reporters the health authority is doing all it can to reduce emergency room closures, pointing to efforts to recruit physicians in rural areas.

"We're hopeful that, you know, those efforts will provide fruit in the near term," he said. "It's really challenging to recruit physicians at this time."

He said the health authority is working to recruit physicians for the Whitbourne emergency roombut didn't know when the closures will end. Just a few hours later, the health authority issued a press release extending the closure until at least Oct. 10.

In July, provincial Health Minister Tom Osborne announced a temporary increase in physician compensation at rural health centres, also known as Category B sites, to try to reduce the number of temporary emergency room closures.

On Thursday, Osborne said the increase in compensation helped reduce closures in emergency rooms in some communities, including Baie Verte, and helped ensure there were notemporary closures at the Bonavistaemergency room in September. However, that temporary increase is set to end on Oct. 31, and Osbornewouldn't say if the provincial government plans to extend it.

"We will do what we need to do to make sure that we reduce the number of diversions in our Category B sites," he said.

Number of MCP registrants without a family doctor spikes

Meanwhile, Eastern Health revealed the percentage of medical care plan registrants without a primary care provider almost doubled during the 2021-22 fiscal year.

According to the health authority's report, 21.6 per cent of MCP registrants in the regiondidn't have a family doctor during the 2021-2022 fiscal year, compared with 12.7 per cent in the 2020-21 fiscal year which itself was an increase of 1.7 percentage points from the year before.

Baird said family doctor recruitment is a "top priority" and Eastern Health is planning to add more collaborative-care and walk-inclinics in the next year.

Osborne said the province is looking to increase the scope of practice for health-care providers and is issuing arequest for proposals to increase virtual care. He said the province is working with the provincial College of Physicians and Surgeons and College of Registered Nurses to reduce licensing problems.

He said Immigration, Population Growth and Skills Minister Gerry Byrne is working on a "very dedicatedrecruitment process," but didn't reveal details on what that process would entail.

Osborne said the province's same-day joint replacement clinic, announced earlier this year, will open in November. He also announced the provincial government has approved a one-timeincrease of 3,300 procedures to the regional caps on cataract surgeries in non-hospital settings.He said the increase reflects regional and provincial demand for the procedure.

"All non-hospital settings will be required to prioritize the longest waiting patients with this additionalallocation," he said.

According to Eastern Health's annual report, expenditures were higher than projecteda reflection of a difficult year that included a cyberattack, a fourth wave of COVID-19, a staffing crunch and a review of mammography results.

The provincial government has announced plans to fold the four regional health authorities into one provincewide health authority. Baird said a timeline for the merging of the health authorities hasn't been set in stone but heanticipates the transition will begin around March.

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