Canada Post says fixing frozen community mailboxes in Saguenay a 'priority'

Canada Post says it will take steps to fixlocks on somecommunitymailboxes in Saguenayafter residents could not access their mail becausetheywere frozen shut.

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Some residents in the areasay they havebeen unable to collecttheir mail since Christmas.

Catherine Massey is one of the residents affected.

"Three calls to Canada Post, and still nothing has been done," she said.

Other residents posted comments to Radio-Canada Saguenay'sFacebook page,saying they are also frustrated with the mailboxes.

Audrey Tremblay wrote: "My lock is still frozen. I haven't been able to get my mail inthree weeks because of that."

Canada Post spokesperson Anick Losieracknowledged thatthe corporation has received complaints from residents.

"We've had some unusual weather in Saguenay in December where it created this perfect mix of cold and warm, with humidity inside the locks," she told CBC'sQuebec AM.

"We are putting some lubricant in it, and those that cannot be repaired, we are changing the locks entirely."

Losier says the same community mailboxes have been in use in Winnipeg for a year, where the weather is quite cold, and Canada Post never had an issue with them.