Families of residents who may have been abused at Winnipeg care home disgusted by allegations

WARNING:This story contains disturbing details about allegations of abuse.

Families of people who live ina privately owned Winnipeg personal care home want to know why two care aides were allowed to work for months afterallegations were brought forward that they had abused 15 residents.

A woman whose 92-year-old mother lives at Oakview Place, which is owned by Extendicare,was told just hours before that allegation became public that hermother may have been one of the residentswhistleblowers say wereabused.

"They haven't told us exactly what it is that went on.... We're in the dark," said the daughter, whomCBC News has agreed not to name. "We don't know if it's verbal, we don't know if it's physical, we don't know if it's sexual."

The Winnipeg Regional Health Authority said at a news conference Tuesday that it is investigating the allegations of abuse by two care aides at the care home inWinnipeg's Sturgeon Heights neighbourhood. The province and police are also investigating.

The care aides are currently on paid leave.

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The allegations were first brought tolocal Extendicare managementby a whistleblowerin February. However, the WRHA was not informed until it was approached directly byanother whistleblower on June 10, a news release says.

The daughter of the 92-year-old resident accuses Extendicareof covering up the abuse allegations.

"I'm disgusted, I'm sad, I'm upset for my mom. We put trust in this company."

WATCH | Allegations of abuse prompt police to investigate two care aides:

At least 15 residents of Extendicare Oakview Place were victims of alleged abuse, the WRHA says.

2 years ago

Duration 2:05

The Winnipeg Regional Health Authority says allegations that two care aides had abused 15 residents of a privately owned Winnipeg personal care home came to light thanks to two whistleblowers, but that the authority only learned of the allegations four months after the facility was made aware.

Sandra Goers, the company's recently named Manitoba regional director anddirector of operational quality for Western Canada,said at the Tuesday news conference that the company offered its apology to residents, staff and family members, and had taken a number of steps to ensure everyone's safety.

Another woman, whom CBC News has agreed not to name,received a callMonday night from someone from the personal care home notifying her that her father, who died earlier this year, may have been abused as well.

"It's ripping me apart that he had to go through that in his last days of life, and that we didn't know," she said.

The woman said her dad started to change about a year ago and would get aggressive when he was being changed. He would yell, "Don't touch me there, don't touch me there."

The family thought perhaps staff weren't changing his undergarments as often as they should, but now she wonders if he might have been sexually abused, because he complained of pain in his rear end.

She was not told what kind of abuse her father sufferedbut is haunted by the thought that his last days were marred in that way.

She'soutraged that although awhistleblowercame forward in February, the accused care aides continued to work at the home until June.

"The fact they kept those people on staff, I'm so mad about that."

The daughter of the 92-year-old woman who still lives at the home said she's grateful to the whistleblowersfor trying to protect the seniors.

"These employees that came forward, they were brave enough to say something, and as a family member, we're thankful that they did," she said.

"Some of these residents can't speak for themselves. They have dementia or Alzheimer's or mobility issues."

Neither Extendicare nor the Winnipeg Regional Health Authority said when the alleged abuse started, because the Winnipeg Police Service has asked that certain details remain private as police investigate.

SpokespersonConst. Jay Murrayconfirmed Winnipegpolice are investigating allegations of abuse at the care home, but says no further information is available during the active investigation.

Underfunded, understaffed sector: union

Manitoba Nurses Union president Darlene Jackson says staff are overworked atpersonal care homes across the province, including at Oakview Place.

She saysyears ago, her union made a recommendation to theprovince that funding and staffing be made available to ensurepeople in personal care homes get at least 4.1 hours of care per day.

At this time in Manitoba, the standard is 3.6 hours of care per day, but Jackson says that's sometimes not met, and some residents get as little as three hours of care per day.

"We know [4.1 hours is]a sweet spot. We know that's where residents do best, where they tend to thrive," she said.

"And that [recommendation] came out in 2017.Absolutely no one has heeded that message."

She said the dangers of a lack of care were demonstrated by theCOVID-19 outbreak at Maples Long Term Care Home, which startedon Oct. 20, 2020, and was declared over on Jan. 12, 2021.

A total of 56 deaths were linked to the outbreak, including eight that happened in a 48-hour period, resulting in a rapid response team being deployed.

"It makes me very sad that we've got this historyof the losses in long-term care and the mishandling and the underfunding in long term care, and we've learned nothing from that history," Jackson said.

Earlier this year, the province pledged $15 milliontoward addressing the recommendations from an external review of the Maples outbreak. It also announced $16 million to address staff shortages in personal care homes.

Health Minister Audrey Gordondeclined CBC's request for an interview on Wednesday.

92-year-old's family wants answers after being told she was abused

2 years ago

Duration 2:13

The daughter of one of the residents at Oakview Place personal care home says she's disgusted by what she's learned about the allegations of abuse against two health-care aides there.