Police investigating 'spoofing' phone scam targeting Manitoba Hydro customers

Manitoba Hydro says its customers are being targeted by sophisticated phone scammers who are making it look like they're calling on behalf of the company.

The Crown corporation sayscustomers have been receiving calls using recordings that sound like a Hydro representative. The calls comefrom a phone number "spoofing" one of Hydro's real numbers 1-888-624-9376.

Spoofing involvesscammers usingsoftware to hide their real identities by showing a fake phone number on a target's calldisplay. The software can replicate actual numbers on the call display, makingpeople think the call is from a reputable business.

Hydro says the scammers warn the targettheir account is in arrears and leave a voicemail asking themto call a different numberto settle up.

When a customer calls back, the scammers try to arrange a payment at non-Hydro locations.

Hydro has four phone numbers 1-888-624-9376, 1-866-890-3856, 204-480-5900, and
204-480-5901 and says customers shouldn't call any other number about their account.

The power company also says it never accepts payments over the phone, by PayPal, using credit cards or from wire transfers.

Winnipeg police are working with Hydro to stop the scammers.

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