These Canadian passport seekers were in line longer than it'll take for their trips

Maya Hirschmanstarted lining up outside a Passport Canada office in London, Ont., hours beforemost people start their day jobs, but nine people were already ahead of her.

"I was there at 4:45, which was about half an hour later than I'd planned to get there," said Hirschman, who on Tuesday arrived in the parking lot of Cherryhill Village Mallwith a cushion and a book.

Early last month, Service Canada returned to pre-pandemic service inhopes of meeting a surge in demand for passports, but the long queues and hours-long waits have not subsided.

Hirschmandiscovered people hoping to renew or apply for a passporthad started lining up at 4 a.m.

She has plans to visit friends in Michigan in the coming weeks, and knew to arrive early at the passport office because her friendrecently tried to apply for a passport, and after waiting hours, was told she wouldn't be processedand to return before 5 a.m. the next day.

• Service Canada warns of long wait times due to 'unprecedented surge' in passport applications

"I took that to heart.And I pretended that I was lining up for a band back in 1997," said Hirschman, who like othersshared her experience on social media.

In an emailed statement to CBC News, a spokesperson forEmployment and Social Development Canada (ESDC)said, "Service Canada recognizes that an increase in demand for passport services has resulted in lineups and longer wait times for service."

• Montreal passport seekers camp overnight, wait hours in line at service centre amid backlog

The Passport Canada website offers guidance on how to approach the application process:

If you're travelling within 45 days, it'sadvised youline up at the nearest office with proof of yourtravel plans.

If the trip is more than 45 days away, you won'trequire proof of atrip and can book an appointment.

In May, Passport Canada hired 600 new employees to help process passport applications. Theemailed statement from ESDCsaid, "Despite longer processing times than before the pandemic, for the week ending June 12, 2022, 72 per cent of Canadians who apply for a passport currently receive their passport within 40 working days.

People queuing up in middle of night

On Thursday morning, Payam Ebrahimarrived at the passport office at the Cherryhill Village Mall in London at 2:30 a.m. to beat the rush. His cousin,Hassan Jamal, joined him at 3 a.m.

"I'm trying to go on vacation and my passport expired in March," Ebrahim said.

The two want to travelto Los Angeles in August.

"I want to experience the nice beach weather. I want a change of scenery," said Jamal.

After being turned away the day before, Dawson Handy, 20, arrived Thursday a little after 4 a.m., driving an hour from Clinton to get to London.

"It's not my preferred wake-up time, but given the circumstances, you have to get up at the crack of dawn," he said.

Handy hopesto get to a big country music festival in Ohio, one that's been on his to-do list fortwo years.

"It's nice to just get out, travel, see the different culture even if it's just Ohio," he said.

In total,Hirschman spent six hours at the Canada Passport officeand was told her passport would be ready by June 28, though there are noguarantees, she said.

"Then they're going to pop it in the mail.

"I could have paid an extra $20 to come pick it up, but if I don't have to go back to Passport Canada for another decade,that's great," joked Hirschman.

People have been sharing their experiences on TikTok: