What's behind WestJet's new Connect Wi-Fi system

WestJet is kissing seatbackscreens goodbye and hoping passengers will be OKwith using tablets and phones to bide their time while soaring through the sky.

After several years of planning, WestJet isbeginning to roll out Connect,its new in-flight Wi-Fi and entertainment system, which should provide a financial boost for the Calgary-based airline. Watching movies will be free, but accessing Wi-Fi will come with a cost.

It's high time the airline improved its electronic offering, say analysts,since its live TV service was falling out of date, especially for an airline expanding its international presence. The TV signal fades shortly after planes leave Canada.

Any degree of comfort, convenience or flexibility that you want in your airplane ride -- you pay- RickErickson, independent airline analyst

"Maybe it made sense in the late1990sto do TV, but it doesn't make sense to do that today," says Rick Erickson, an independent airline analyst."Westjet has been behind certainly Air Canada and a number of other North American carriers in terms of entertainment offers."

Connect will require a behaviouralchange for people boarding a WestJet plane, who areaccustomed to a seatback touch screen.Passengers must have their own laptop, smartphone, tablet or other mobile device to tap into the Connect system. WestJet also rents out some tablets.

"You need to download theWestJetapp beforeyou take off though. They could communicate that a bit better," says Katie Mayer, who tried out Connect on a recent flight from Calgary to Las Vegas. Mayer said she enjoyed using the system.

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Right now, passengers can access about 400 movies and TV shows. They can also use complimentaryWi-Fifor 15 minutes to check their e-mailor log onto the internet. For now,the cost of Wi-Fi for a full flight is $8, while movies remain free.

"The web app and connection process is real slick, with real time interruptions for PA announcements," says Clinton Hallahan, who was pleasantlysurprised by the service on his flight from Vancouver to Calgary. Still, he says there is room for improvement. While the movies are easy to access and playsmoothly, the internet connection was very slow on his flight.

WestJet Connect is expected to be installedon the majority of the airline's 737 planes in 2016.

Cut costs, charge more

The Connect system achieves two different objectives for WestJet: improve its in-flight entertainment and boost its bottom line. No longer does the airline need to buy hundreds of screens to outfit every plane. There is also a weight savings, which ishighly coveted in the airline industry, as all the cables running up and down the aircraft to each seatbackTV are no longer necessary.

How many people choose to pay for the onboard Wi-Fi will be interesting to watch. Aviation experts, like Erickson, anticipate passengers will open their wallets inorder to appease their insatiable needto always be connected with their friends, work, Facebook,and so on.

The move also followsa trend in the airline industry of offering the lowest base farepossible to lure ticket buyers, then offering multiple add-onsfor passengers to upgrade their experience.

"This is all aboutancillaryrevenue," saysErickson."What vehicle or tool can we use to pry the most amount of money as we can out of our guests. That's why they are doing this. They're not doing this for a hobby. They're in the business of making money."

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Already most airlines charge for all types of extra products and services such as food, booze, earphones, direct flight, seat selection, and business class, among others.

"It goes on and on and on," saysErickson."Any degree of comfort, convenience or flexibility that you want in your airplane ride you pay."

In WestJet's case, itrecently promoted itsPlus fare and pre-reserved seating options to try toboost its ancillary revenue, on top of recent changes to charge passengers for checked bags. The moves are already paying off.

The airline's ancillary revenue is up more than 60 per cent so far this year, compared to last year. In 2014, the average guest spent an extra ten dollars in ancillary fees. That spending is nearing $17 on average this year. Analysts suggest the North American average is about $20 per passenger.