Small internet providers say CRTC rules lead to 'higher prices and less choice'

Canada's smallerinternetservice providers say the CRTCneeds to revamprules that protectthe bigtelcosanderode consumerchoice when it comes to high-speedinternetservice.

On Wednesday, the Canadian Network Operators Consortium (CNOC) filed an application asking the telecom regulatorto reviseregulations that CNOC says block smallprovidersfrom accessing the bigtelcos' ultra-fast fibre optic networks.

CNOCrepresents35 internetproviders including TekSavvy, Distributel and Primus. The organization also wants the CRTC to revisit an impendingruleit says will prevent small players from offeringhigh-speed internet service above 100 megabits per second on non-fibre networks.

"That just means higher prices and less choice. That's the fundamental issue," said CNOC chair Matt Stein, who is also CEO of Distributel.

The CRTC said it can't comment on an open case.

Fibreaccess, please

Canada is home to hundreds of independent internet companies. The CRTC allows them to rent network access from majortelcossuch as Bell, Rogers, Telus and Shawand resell the service to Canadians at competitive prices.

In 2015, the CRTC mandated that Canada's major players also had to share their highest-speed fibre optic networks with their smaller competitors.

But Stein says the way the rules are written, the smaller providers still can't gain access, leaving the big players to dominate the fibremarket.

"It's just completely unreasonable," Stein said.

Opening up fibre lines to smaller competitors sparked concerns among themajor telcos, who invest big money in the technology.

In an effort to push the smaller competitors to also make infrastructure investments, the CRTC mandated that they had to take the extra step of creating their own connection points to neighbourhoods when accessing big telcos' fibre networks.

Stein argues the requirement creates a barrier because it's far too costly and time consuming for smaller players to implement.

"It's almost designed to be impossible," he said. "It really fundamentally undoes the benefits of the whole decision in the first place."

Earlier this year, the CRTC denied a request by CNOC to allow independentproviders unconditional access to fibre networks until the regulator could re-evaluate the current rules.

Telco watchdogLaura Tribe argues that even if independent players can't afford to invest in the infrastructure, they will still pay the big telcos for fibre access.

"They actually pay to access those services," said Tribe, executive director ofVancouver-based Open Media. "These independent providers aren't getting a free ride."

CBCNews received an advanced copy of CNOC'sreport before it was submittedon Wednesday. Bell, Rogers and Shaw which had not yet seen it all declined to comment on Tuesday. Telus said CRTC regulations need to support infrastructure investment.

"Meeting Canadians' rapidly increasing demand for more Internet bandwidth will require sustained multibillion-dollar capital investments over many years," spokesperson RichardGilhooleysaidin an email.

Condo connections

Ontario-based internet providerEyesurf says because it can't simply piggy-back on big telcos' fibre optic networks, it's shut out of many new condos that are only wired with fibre-basedinternetaccess.

"It's a difficult situation," said co-founderRandy Jheeta. "It goes against what was originally intended for deregulation, which was to open the market for independent providers."

Last month, Heather Kerr moved into a new condo in Kitchener, Ont. She plannedto sign up with Eyesurf, believing the company offered the best rates.

But she quickly found out that wasn't possible because her building was wired only with fibre access.

"I was really upset," she said. "It was supposed to [be a] beautifulfree market in Canada but it's all monopolies."

100 Mbpsshowdown

CNOC is also concerned about a pending rule where small providers using the current model of accessing big telcos' networks without investing in multiple connection points will have their internet speed capped at100 megabits per second.

Stein said the rule threatens to crush the competition, as Canadians increasingly expectultra-fast internet service. According to CRTC data, customers requesting 100 megabits per secondor highernearly doubled from eight per cent in 2015 to almost 15.8 per cent in 2016.

"You end up in a situation where independent internet providers can no longer offer the services that Canadians want," Stein said.

Stein said the 100 Mbps rule could come into effect within six months unless the CRTC revises its regulations.

CNOC's submission comes shortly before a Nov. 16 CRTC deadline for internet providers to comment on finalizing wholesale rates charged by the big telcos for access to their fibre networks.