CRTC launches wireless code of conduct review, asks public for input

Canada's broadcast and telecommunications regulator is asking for the public's input as it launches a review of its wireless code of conduct.

The Canadian Radio-television and Telecommunications Commission launched the code in 2013 to ensure cellphone service providers meet industry standards by using easy-to-understand language in customer contracts and by making attempts to limit bill shock, among other things.

Canadians can comment on the code's effectiveness on the CRTC's website until Sept. 26.

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The CRTC will also host an online discussion forum in mid-September, and will later hold a public hearing Feb. 6 to further evaluate the code.

CRTC chairman Jean-Pierre Blais said the public input will help the CRTC ensure that the code continues to empower Canadians as the wireless marketplace continues to change.

Katy Anderson, a digital rights specialist atOpenMedia, said the wireless code was a step forward when it came in, but said there is still room for improvement.

"For example, Canadians have told us of their frustration at not being notified when their kids rack up expensive overage fees, or at having their contracts altered unilaterally," Anderson said in a release. "This review is an important opportunity to address these shortcomings."

Anderson continued: "What we really need is action to tackle the high prices and lack of choice in our broken telecom market. As affordable indie providers get swallowed up by the Big Three, it's past time that the CRTC review its policies which currently see desperately-needed mobile virtual network operator providers shut out of the marketplace."