Big telcos hike internet prices amid soaring demand, revenues

You can run but you can't hide from internet price hikes. That's whatSean Barry in Powell River, B.C., discoveredafter leaving his provider, Shaw, following a couple of price increases.

He switched to competitorTelus in September only to learnthat the cost of his current Telus internet plan is also going up by $5 a month.

"I am choked over the increase so soon," said the 71-year-old Barry, who lives on a fixed income.

"Every yearit just goes up and up and up."

Telus, Bell and Shaware all raising prices on selectinternet plans over the next few months. The hikes come on the heels of internet price increases by Telus, Shaw, Bell andRogers in 2018.

Meanwhile, Canadians are living more of their lives online and signing up in record numbers for internet service, driving up revenues for providers.

"They can do whatever they want; it's big business," said Barry. "We've just got to suck it up."

Price hike roundup

Beginning on Feb. 25, Telus will hike rates on internet plans by $2 to $5 a month.

On Feb. 1, Bell will raise internet prices by $5 a month for Bell Aliantcustomersin Atlantic Canada. In Ontario and Quebec, the telco is hiking various internet plans by up to $6 a month as of March 1.

"I laughed, because I pretty much knew it was coming," said Christopher Provias, ofWelland, Ont., after learning that he's facing a $5 monthly increase on his Bell internet bill.

"It's pretty much like clockwork."

On April 1, Shaw also plans to raise rates on select internet plans. The telco declined to say by how much prices are going up.

Why raise prices?

In 2017, home internet was the fastest-growing sector of all telecommunications services.

According to the latestCommunications Monitoring Reportby the CRTC, Canada's telecom regulator, 86 per cent of Canadian households subscribed to home internet service in 2017, up almost four per cent from 2016.

Canadians are also demanding faster internet speeds with more data average monthly data use for high-speed users jumped by a whopping 30 per cent in 2017 compared to 2016.

Bell, Telus and Shaw say they have to raise rates to continually improve their networks to accommodate growing demand.

Bell said customers' internet usage has increased by more than 500 per cent over the past five years.

"Our costs to meet that demand and provide customers with the best experience possible also continue to rise," said spokesperson Nathan Gibson in an email.

Industry analystDwayne Winseck acknowledges that the big telcos are investing significant amounts in their networks. But he says that's not the only reason customers face higher internet bills.

"These price increases are at least as much, if not more, about protecting very high operating profits," says Winseck, a professor at Carleton University's School of Journalism and Communication.

According to the CRTC report, residential internet service revenues, including applications, equipment and other related services,totalled $9.1 billion in 2017 an 8.8 per cent increase over 2016.

'Makes me so mad'

In a notice sent to customersfacing price hikes, Bell saidit invested $4 billion in its infrastructure last year.

But that'scold comfort for Dennis Fitt, ofTruro, N.S., who's facing a monthly increase of$9 comeFebruaryfor his bundled internet, phone and TV service with Bell.

"Their profits aren't enough to cover the infastructure this $4 billion that I have to pay for now?" said Fitt, whose family of six relies on internet for both their TV and phone service.

"It just makes me so mad."

Because the internet has becomeso important in Canadians' lives, Fitt believes the CRTC should do something to ensure prices don't get out of control.

"The CRTC should call [the internet] a necessity, and at that pointthey should be able to regulate it a lot more than they do now."

The telecom regulator is currently exploring an internet codeof conductto address a growing number of complaints from Canadians about their internet service.

While there's no mention of price regulation, the CRTC saysthe code would includemeasures to make it easier for consumers to switch providers to take advantage of competitive offers.

For Canadians planning to make a switch, there are a growing number of independent internet providers such as TekSavvy, Distributel and Start that offer competitive rates.

In 2017, only 13 per cent of Canadian internet subscribers weresigned up with an independent, according to the CRTC report.

Reasons for the modestuptake include the fact thatmany are unaware of Canada'ssmaller providersor are fearful of switching to a lesser-known company.

Others believe they're better off bundling their internetwith other servicesat a discount with one of the major telcos.

Barry in Powell River saysbecause he has a promotionaldeal with Telus, if he cancelled his internet, he'd likelyface a bigger billfor his phone and TV service with the company

"They've got you coming and going," he said.